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If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or services exchange.
Refunds (if applicable)
If you purchase a service and for whatever reason before 14 days, it falls out of scope with our service and is refused, you can use your credit on another task or receive a full refund of your purchase price. If something goes wrong after we have started or finished the project, we are all about being fair so please reach out to us. There are on-boarding costs for us (our time), so we just ask for you to be fair with us as we try to work out a solution. We think there is nothing that good communication can't fix. Please reach out to us at email@example.com before issuing a chargeback with PayPal or your bank.
Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale services (if applicable)
Only regular priced services may be refunded, unfortunately, a sale service cannot be refunded.