A variant picker that stopped updating the price, a mobile menu that will not open, a section that vanished after an update — one problem, reproduced, fixed on a duplicate theme, checked before delivery, explained in writing.
Pay by card → a short intake form → scope confirmed before work starts.
One paragraph of cause, a preview link and a change log.
Sound familiar?
The theme's support says it is an app. The app's support says it is the theme. Nobody fixes it.
You tried the fix from a forum post and now two things are broken.
It only breaks on mobile, only on some products, and only for customers — never when you test it.
Is this for you?
The whole price
$149
How it runs
The page, what you expect, what happens instead, a screenshot if you have one.
If we cannot reproduce it we say so, rather than guess.
If it turns out to be two problems, or bigger than one fix, you hear the price for the rest before anything changes.
On a copy of your theme, checked by an expert before you see it.
The offer, itemised
What you get back
Not a status update — the things you can open, check and keep.
What broke, why, and whether it is the theme, an app or a setting — so you know if it can happen again.
Checked by experts on mobile and desktop, with add to cart, variants and the cart tested.
You publish when you are happy. The original theme stays as a backup for 30 days.
Fair questions
If it is, you have paid for the certainty: a reproduction, a fix on a copy, an expert check and a written cause. The two-minute fixes that go wrong are the ones done live, on a guess.
Then we say so, and you keep the diagnosis — which is often worth having on its own when you take it to the app vendor.
That is why the fix is made on a duplicate of your live theme, and add to cart, variants, the cart and the page the problem was on are checked before you see it.
The whole price
$149
Safeguards
If we cannot reproduce the problem, or cannot fix it, we say so and you keep the diagnosis. If the fix breaks something else we touched, we put it right.
Questions
If you can describe it in one sentence and it happens in one place, it usually is. If it turns out to be two, you hear the price of the second before we start it — never after.
No. A Shopify collaborator request with theme access is enough. Never send a password to anyone who asks for one.
We confirm the date when we have reproduced the problem — a date is only worth giving once we know what we are fixing.
You get the diagnosis in writing, which is exactly what the app's support team needs to fix it on their side.
That is usually a store that needs a queue, not a fix. Studio takes fixes, updates and small builds one after another for a flat monthly fee.
Two ways this goes
The broken thing stays broken, and every customer who meets it decides for themselves why.
One thing on your store is broken. We find why, fix it on a copy, and show you. $149.
Pay by card → intake form → scope confirmed before work starts.
