Do you work for Ali Reviews by FireApps, or with them?
No. Shopision is an independent Shopify team — not affiliated with, endorsed by or paid by Ali Reviews by FireApps's developer. We work with the app on your store the way your own developer would, and for anything inside the app's own code we tell its support team exactly what is wrong.
Do you need access to my store?
A Shopify collaborator request scoped to themes and apps — never your password, and never send one to anyone who asks. Revoke the access the moment the work is delivered.
How long does it take?
Install One App lists about 2 business days. A fix gets its date once we have reproduced the problem. Anything larger — a migration, several apps working together — gets its date in the written quote, before you pay.
What if it cannot be fixed?
Then we say so, and you keep the diagnosis. If the fault is inside Ali Reviews by FireApps itself we cannot change their code, but the diagnosis is usually what gets it fixed when you send it to them.
Is the app's subscription included?
No. An app's plan is billed by its developer and is separate from our service fee. Our price is for the work.
What if Ali Reviews by FireApps is the wrong app for this?
We say so before we install it — that is cheaper for both of us than installing it twice. Apps also get renamed, merged or retired; if Ali Reviews by FireApps no longer does what you need, moving to a replacement is quoted first.