Hire Shopify experts for Customer Guru

Customer Guru is a customer support app — help desk, live chat or FAQs. We install it, fix it, connect it and clean up after it on your Shopify store — scoped in writing, priced before any work starts, and built on a duplicate theme you preview first.

Tell us what you need with Customer Guru Install One App — $129

Fixed price, or a fixed quote first
Storefront changes on a duplicate theme
Work checked by experts before delivery
Collaborator access, never your password

A standard install you already know you want? Buy Install One App — $129 →

Customer support

What Customer Guru does

Customer.guru Net Promoter NPS sends Net Promoter Score surveys to customers by email and segments the scores by product, purchase date and order count.

What Shopision can help configure

Connecting the app to your orders so surveys go to the right customers.
Setting the survey timing, wording and branding in your brief.
Checking that responses arrive and the segments you need are visible.

Standard setup boundaries

A standard setup is one app on one store: installation, the settings in your brief and placement on a duplicate theme where Customer.guru has a storefront element. Data migration, custom code and integrations across several apps are quoted separately before work starts.

Access, timing and fees

We work through a Shopify collaborator request and, if needed, a staff login you create in Customer.guru, never your password. A standard single-app setup (Install One App, $129) usually takes about two business days once access is in place. Customer.guru's own subscription is billed by Customer.guru and is separate from Shopision's service fee.

Revisions within the agreed scope are included. Shopision is an independent service provider and is not affiliated with or endorsed by Customer.guru.

What we do with it

The jobs we do with Customer Guru

Each one runs as a priced job on its own page, or as a fixed quote when it depends on your store.

01
Install and configure Customer Guru
Connecting the app to your orders so surveys go to the right customers. Setting the survey timing, wording and branding in your brief. Checking that responses arrive and the segments you need are visible.
Install One App · $129
02
Fix Customer Guru when it stops working
One broken thing — a widget that vanished after a theme update, a script loading twice, a conflict with another app — reproduced first, fixed on a duplicate theme, and the cause written down.
Fix One Shopify Problem · $149
03
Keep the chat widget from costing speed
A chat bubble loads on every page. The Speed Sprint measures it and keeps it off the first paint.
Site Speed Sprint · $299
04
Remove Customer Guru cleanly, or move off it
Uninstalling an app does not remove the code it added to your theme. We take out what Customer Guru left behind; moving its data to a replacement app is quoted first.
Quoted first — describe it

Priced up front

Start with the one that fits

App setup

Install One App

Customer Guru installed on the right template, configured to your brief, styled to your theme, with a note of what changed. Integrations across several apps are quoted.

$129 fixed price

About 2 business days

What is included →

Bug fix

Fix One Shopify Problem

Something Customer Guru used to do and does not: reproduced, fixed on a copy, explained. If we cannot fix it, we say so and you keep the diagnosis.

$149 fixed price

Date set once the problem is reproduced

What is included →

Speed optimization

Site Speed Sprint

Storefront speed work on a copy of your theme: the nine-point checklist, checked by experts, with a before/after lab report. No promised score.

$299 fixed price

About 2 business days

What is included →

Several apps at once, or not sure which? Describe it and a fixed quote comes back → · Or put it in a Studio queue from $849/mo.

Before we start

What to send us

Ten minutes of your time. Everything else is ours.

From you

The store URL, and what you want the app to do — or what it does that it should not: the page, what you expected, what happened, a screenshot.
Your plan for the app. Some features need a paid plan; if yours does not have one, you hear that before you pay.
If the app has its own dashboard, a staff login you invite us to. Never a shared password.

From us

A Shopify collaborator request scoped to themes and apps. We do not need customer, order or payment data unless the job is about them.
A written scope and a price, or the checkout for a fixed-price job, before any work starts.
A preview link and a short note of what changed. Your original theme stays as a backup for 30 days.

Straight answers

Before you ask

Do you work for Customer Guru, or with them?

No. Shopision is an independent Shopify team — not affiliated with, endorsed by or paid by Customer Guru's developer. We work with the app on your store the way your own developer would, and for anything inside the app's own code we tell its support team exactly what is wrong.

Do you need access to my store?

A Shopify collaborator request scoped to themes and apps — never your password, and never send one to anyone who asks. Revoke the access the moment the work is delivered.

How long does it take?

Install One App lists about 2 business days. A fix gets its date once we have reproduced the problem. Anything larger — a migration, several apps working together — gets its date in the written quote, before you pay.

What if it cannot be fixed?

Then we say so, and you keep the diagnosis. If the fault is inside Customer Guru itself we cannot change their code, but the diagnosis is usually what gets it fixed when you send it to them.

Is the app's subscription included?

No. An app's plan is billed by its developer and is separate from our service fee. Our price is for the work.

What if Customer Guru is the wrong app for this?

We say so before we install it — that is cheaper for both of us than installing it twice. Apps also get renamed, merged or retired; if Customer Guru no longer does what you need, moving to a replacement is quoted first.

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